Frequently Asked Questions

MyCardInfo

What is MyCardInfo? MyCardInfo is a service provided free of charge by Minnesota Valley Federal Credit Union which allows you to view your credit card transactions and your statements online. It also provides information on who to call with questions, payment addresses, and how to handle fraud and dispute claims.   Back to the Top

How do I enroll? Enrolling is as simple as entering your account information, assigning a Username, Password, and Personal Security Code, and completing a few security controls. You will then have access to your online account. If you are not currently enrolled or logged into the MyCardInfo system yet, just click on the HOME link at the bottom of the page and you'll be re-directed to the Enroll/Login page.   Back to the Top

What if my Username or Password does not work? If you encounter any questions or concerns that are not answered by following the online instructions during your enrollment or login process, call our customer call center by using the information on the Contact Us page of the Help & Info menu.   Back to the Top

How do I make a Payment on my account? The easiest way to make a payment is through the Make A Payment option in MyCardInfo. By entering your checking or savings account information, you can have a payment posted to your account within a few business days. Also, you can make a payment by stopping in at your local Minnesota Valley Federal Credit Union office or by mailing payment to the address provided on the Make a Payment page. If you have any questions, please contact our customer call center by using the information on the Contact Us page of the Help & Info menu.   Back to the Top

If I suspect Fraud or Forgery, what should I do? Visit our Contact Us page under the Help & Info menu and fill out a Fraud and Forgery Affidavit. Complete the form, and fax it to the number provided on the form. You may also mail it to the address provided on the Contact Us page.   Back to the Top

If I want to Dispute a transaction, what should I do? Visit our Contact Us page under the Help & Info menu and fill out a Dispute form. Complete the form, and fax it to the number provided on the form. You may also mail it to the address provided on the Contact Us page.   Back to the Top

Is MyCardInfo safe? MyCardInfo is designed to keep your account information secure. Your session will time out after 20 minutes of inactivity and your account number is never displayed on the screen. Also, you have the ability to select specific security controls that only you would know. If you have any questions please contact our customer call center by using the information on the Contact Us page of the Help & Info menu.   Back to the Top

Activation and Use

How do I activate my account? When you receive your card, please call the number provided on the activation label on the card. If no label is attached, call the number on the back of your card. In both situations, it is best to call from your home phone. Once your card is activated, don’t forget to enroll in MyCardInfo for full online access.   Back to the Top

My card has been lost/stolen, what should I do? Please call the number on the back of your card immediately to report your lost card. If you do not know the number to call, visit the Contact Us page of the Help & Info menu. Our customer service team will disable the card limiting unauthorized spending. To better assist us in servicing your account, please let us know where your card was lost/stolen and the last authorized transaction on the card.   Back to the Top

I think I have fraud on my account, what should I do? Please call the number on the back of your card immediately to report any fraud. If you do not know the number to call, visit the Contact Us page of the Help & Info menu.   Back to the Top

What is MasterCard SecureCode and how do I register? MasterCard SecureCode is another layer of security MasterCard offers its members for online purchases. Please visit MasterCard’s website to register and for more information.   Back to the Top

How can I get my credit limit increased? Maintaining a high credit score will earn you a higher line of credit. In the event you need a credit limit increase, please call the number on the back of your card to request the additional amount. If you do not know the number to call, visit the Contact Us page of the Help & Info menu.   Back to the Top

General Information

What is APR and how do I find my APR information? APR is annual percentage rate, this is the amount of interest that is billed to your account for the convenience of carrying a balance. Please review your card agreement and welcome letter for complete APR details.   Back to the Top

What is a credit line? This amount is listed on the card carrier, the letter to which your card was affixed, in the upper right corner. You may also view your credit l